This page details the notification and reminder emails that Sprend automatically sends to keep users informed about their file transfers. We believe in transparent communication about what emails you can expect to receive and when. Our email system helps ensure important file transfers don't get forgotten while respecting your inbox.
Download notifications (Pro feature): When someone downloads your files, you'll receive an instant confirmation email. This helps you track who has accessed your shared content and when. This notification includes details about which files were accessed and by whom.
Parcel not downloaded - First notice: If your files haven't been downloaded after 4 days, you'll receive your first reminder notification. This gives you an early heads-up that your recipients might need a gentle nudge or that there could be delivery issues to address.
Parcel not downloaded - Final notice: As your files approach their expiration date, you'll get a final notification 2 days before they expire. This is your last chance to follow up with recipients.
Initial notification: Recipients receive an immediate email when you share files with them. This email contains the download link, file details, your message, and clear instructions on how to access the shared content.
First reminder: If recipients haven't downloaded their files after 3 days, they receive a gentle reminder email.
Final reminder: Recipients get a final reminder 3 days before the files expire. This creates urgency while still providing enough time to download the files before they become unavailable.
Pro Account - Early warning: Pro account holders receive their first expiry notification 20 days before their subscription ends. This early notice gives you plenty of time to renew and ensures uninterrupted service.
Pro Account - Final warning: A final urgent reminder is sent 2 days before your Pro account expires. This last-chance notification helps prevent service interruption and loss of Pro features.
Team Admin notifications: Team administrators receive the same expiry notifications as individual Pro users - advance notice days before expiry for renewal coordination, and a final urgent reminder 2 days before to prevent service disruption for all team members.
Customizable settings: You can adjust your notification preferences on the Settings page. File download confirmations to senders can be disabled if you prefer not to receive them. For recipients, both reminder emails (3-day reminder and 3-day before expiry reminder) can be disabled, though the initial download notification cannot be turned off as it contains essential access information.
Synchronized timing: Our notification system is carefully coordinated - recipients are notified first (day 3, then 3 days before expiry), followed by sender notifications (day 4, then 2 days before expiry). This ensures recipients have the first opportunity to act, with senders informed shortly after to facilitate follow-up communication.
support@sprend.com
+46 10 129 29 10