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Terms, privacy and security

Summary of what terms and conditions apply when you use our service:

  • Sprend is a service from Sprend AB, a Swedish privately held corporation, that enables professional users to send large files.
  • The service may not be used in a way that violates Swedish law.
  • If you choose to register an account you need to share some personal information with us, such as e-mail address and name.
  • The files you send via Sprend are your sole reponsibility and you guarantee that you have the right to use and distribute the files in this way.
  • We do not claim any ownership to any files transfered through our service.
  • When storage time has passed for a file it will be permanently removed from our servers.
  • We respect your privacy and do all that we can to ensure that your files and personal information is safe with us.
  • We use cookies to enable some functionality on the site.
  • We never share information about you or your files with any third party unless explicitly required by law.

For more details:

Privacy policy

This privacy policy discloses the privacy practices for sprend.com. This privacy policy applies solely to information collected by this web site. It will notify you of the following:

  • What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
  • What choices are available to you regarding the use of your data.
  • The security procedures in place to protect the misuse of your information.
  • How you can correct any inaccuracies in the information.

Information collection, use and sharing

We only collect data needed for the operation, billing and support of the service.
We claim no ownership or any other rights to the files transferred via the service.
We only have access to/collect information that you voluntarily give us via email or other direct contact from you.
We will not sell or rent this information to anyone.

We will not share your information with any third party outside of our organization other than required by law.

For users with a registered account we store e-mail address, password hash, name and optionally billing information required to issue receipts and invoices. User data is purged when the account is deleted. For each file transferred we store file name and size. For each upload and download we store timestamp and ip address. The actual file is stored for the storage time of the file, normally 7 days for free users and 21 days for paid users.

We may contact you via email in the future to tell you new features or other changes to our services, or changes to this privacy policy.

Information security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information, that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

For renewals paid via credit card, the credit card data is never transferred to us but is only handled by our Payment Service Provider (currently Stripe, https://stripe.com) in compliance with PCI DSS regulations.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The servers in which we store personally identifiable information are kept in a secure environment.

Contact

Should you have any questions regarding our privacy policy or your personal data you can contact us via e-mail, support@sprend.com, or call us during swedish office hours, +46-(0)10-129 29 10.

We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

File security

  1. All files are stored on our equipment / servers in Sweden.
  2. Database (user and file data) and files are stored on different servers.
  3. Files are normally stored exactly as they are uploaded. This means that in order to have highest end-to-end security you need to encrypt files before you upload them and share encryption key with the recipient through other means.
    The easiest way to encrypt files is usually to create a password-protected zip archive.
  4. With Sprend Pro you can choose to password protect a file on upload. This means that the file will be encrypted before stored on disk and the recipient needs to provide the right password (encryption key) before being able to download the file.
    In this case you would have to trust us that we indeed encrypt the uploaded file. So, this would be a bit weaker than "2.".
    By default we will never see the encryption keys but you can choose to store the encryption key in the database for convenience (and at the price of lower security).
  5. Anyone that gets hold of the download link can download the file (even though it may be encrypted and in that case, hopefully, useless).
  6. User passwords are stored as salted SHA1 hashes in the database.
  7. When a registered user cancels the user account all user data, user files and file history for the user is removed from the database.